Monitronics has raised the bar within the security industry as one of the largest home security companies in the United States. Recently recognized by Frost and Sullivan, Monitronics was named Alarm Provider of the Year for 2008 and 2010. Monotronics’ History – Monitronics International has shown responsibility to their local community since its launch in 1994 as one of the country’s fastest-growing home security alarm monitoring companies.
They provide commercial and residential services through its network of independent authorized dealers across the country to more than 800,000 consumers; utilizing innovative monitoring technology and alarm equipment from the nations top manufacturers, Honeywell and GE.
Reliable Home Security – Headquartered in Dallas, Montronics prides itself on delivering uninterrupted, reliable security monitoring services. The company has invested millions to consistently exceed their consumer’s expectations as well as meet all Central Station Alarm Association (CSAA), National Fire Protection Association (NFPA) and UL standards. Their Central Station serves as the nucleus of their operations.
All of Monotronics’ operators at the Central Station are certified and graded regularly on performance. They are trained to be highly proficient at assisting their clients’ with instructions on how to use their alarm systems as well as taking the appropriate actions during a fire or medical emergency or burglary.
Awarded by the CSAA, Monitronics has been given the industry’s highest recognition for monitoring station excellence – Five Diamond Certification. Very few central stations in the U.S. have the prestige of reaching Five Diamond Certified status- less than 2%! This, in itself, speaks for the company’s dedication when providing alarm system monitoring.
The positives – Monotronics breaks its alarm monitoring systems into categories: seniors, single parents and families. Each category slightly varies with its home security monitoring and the combination of security devices utilized to provide protection from medical and fire emergencies as well as burglary. These combinations are only model layouts of what a client may want for their monitoring system. Once assigned to a specific category, they have the flexibility to personalize their home security needs. There are many perks that come from joining the Monotronics family:
• Less than 23 seconds response time on average
• Lifetime service guarantee
• Offers a 97% first-time resolution with service calls
• Free basic alarm system and installation in your new home
• Considerable savings on homeowner’s insurance
• Uninterrupted security monitoring services
• Access to the largest two-way voice program in the country
• Open/close services
• UL fire monitoring
• Environmental sensors
When customers agree to keep their service and renew their contract for its original term, they’ll receive:
• Valued at over $500, the new 3-1-1 system (includes keyfob, one keypad three
door/window sensors plus one motion sensor)
• Receive 25% off all upgrades
• The monthly rate will remain the same
• Interactive access and home automation (additional monthly charge)
Two-Way Interactive Voice Verification – Monitronics leads the security industry in two-way, interactive audio voice verification. This essential service is somewhat unique in the world of modern alarm system technology; since many of Monotronics competitors don’t offer it. The system doesn’t operate unless it is initiated or accidentally triggered.
Interactive monitoring allows clients to change and check the status of their system while away from home via Alarm.com, a service also offered by Monotronics that gives clients remote access control over their home’s thermostat, locks, lighting, etc.
Some negatives – You would think that a company that uses the most advanced central station receiver in the world – the MLR 2000 Virtual Receiver, would offer all of the devices typically found through their competitors; however, since their authorized dealers have different equipment, equipment availability will vary.
Surprisingly, Monotronics does not publish rates for monitoring or installation or give information about the availability of a service plan. Potential customers may also find it a bit frustrating trying to find information about the availability of a service plan before signing up for new service. Monitronics’ website will only redirect a customer to a sales specialist via customer service number, and Monitronics’ corporate office only provides customer support by phone.
In addition, there is no way to request a service call from the Monitronics’ website. When purchasing a Monitronics system, customers will need to contact their local dealer directly to receive assistance using their system, for their account services or to schedule repairs. Also, customers could suffer transmission issues if they opt to ditch their traditional phone line to utilize new VoIP technologies. As of yet, VoIP technology does not have a uniform set of standards.
Products and Services They Offer – Problems caused by burglary tampering, weather conditions, construction, vandalism and other scenarios can disable your telephone line; the standard route used to connect your home alarm system to a monitoring center. In response to these scenarios, Monotronics has offered two alternatives to the traditional landline-based security system: broadband / VOIP security systems and cell phone based security systems.
Cellular Alarm Monitoring – When traditional phone lines and VoIP connection are not available, wireless security systems communications are still possible using a cell unit as the primary connection to Monitronics. They are typically made using Monitronics’ cellular systems and components. as either a backup or primary security with wireless signals sent to their panel.
Summary – Overall, Monitronics provides excellent round-the-clock customer service. Authorized dealers of Monotronics can help customers with concerns as to how to move existing equipment into a new home, switching phone service, referrals, tips on how to care for their alarm system when they’re remodeling, obtaining an alarm permit and more!
Unfortunately, authorized dealers set their own prices and policies. A customer in one city may receive a better deal when purchasing a Monitronics system then another customer purchasing it in a different city. Compared to their higher-rated rivals, Monotronics doesn’t provide direct access to customer service or provide information about repair service plans. Therefore, potential customers should check with their local dealer to ensure they have all of the devices they want and read all of the details of Monotronics’ services before signing up.